Terms & Warranty Info

Shipping

We use Australia Post for all local and international shipments and will happily ship anywhere in the world where possible. If your country doesn't show up in checkout please get in contact.

All customs fees, taxes, duties or tariffs are the responsibility of the customer and not included in shipping costs paid to us. All shipments are declared as the actual value.  

Prices are always calculated by weight.

All shipping times are estimates as quoted by Australia Post and not guaranteed by them or us. We aim to ship all orders within 24 hours, your best chance at same day shipping is to order by 2PM but this isn't always possible.

We use recycled shipping materials whenever possible which allows us to charge the actual shipping costs and not charge extra for packaging.

 

Returns

Items may be returned within 14 days of delivery provided they are still in new, unused condition. 

Items must be returned in the same condition as shipped. Shipping charges / payment processing fees will not be refunded, and return shipping is the customers responsibility unless the reason for return is our error. 

 

Warranty

Pedals

All of the pedals made here in house at The Really Good Pedal Co. include a lifetime warranty. If it breaks, simply send it back and we'll fix it, unless you throw it in a fire or something like that.

Shipping is covered by us for the first 3 years after purchase. The warranty follows the pedal, this 

Please be mindful that all of our pedals are assembled by one pair of hands in a home workshop, not a factory. Some pedals may come with minor scratches, tooling marks or the occasional missed fingerprint from the building process. These very minor blemishes are rarely noticeable under normal viewing and each pedal is tested and cleaned before packing. 

Onboard Preamps

All onboard preamps come with a 2 year warranty.

For DIY installers please ensure you have followed through the troubleshooting section in the install manual to the best of your ability before contacting us. 

Units that test as working or are found to have any damage upon return will not be eligible for a refund. 

Components & Hardware

 All components and hardware include a standard 12 month warranty.

PCBs for DIY Pedal Builds

We recommend having some pedal building experience before attempting any of the projects we offer. We do not guarantee a successful build of any DIY PCB offered on this site for our own designs or from other brands. 

Returns and/or refunds will only be offered if the issue is a circuit error by the designer or manufacturing fault on the PCB itself.

 

Other

All of our prices are in AUD. Any price conversion displayed on the website for other currencies is an estimate only provided by Shopify and the final conversion price will be determined by the payment provider you chose at checkout.